TERMS & CONDITIONS:
Our customers are very important to us and we are committed to providing exceptional quality and customer service. If you require further assistance please email us at : contactomexico@fiorence.com or call us at 011 52 55 13 53 72 75or +52 55 11 34 68 22
SUBSTITUTIONS
We will make every effort to execute your order as per your selection. However if a flower or foliage shown in the picture is not available because of seasonal changes or unavailability we will replace it with flowers of similar style and equal or greater value. The bouquet you ordered will be the same shape and size.
VASE SUBSTITUTION
We will always attempt to use vases represented in the photos on our site, however in the event that we are unable to use these vases, we will substitute it with a vase of a similar size.
DELIVERY
Same day delivery guaranteed, when the order is placed by 2:00 pm weekdays and by 12:00 pm Saturdays. There is no delivery service on Sundays. However, if you need a special delivery on a Sunday, place your order by 12:00pm the previous Saturday. To all business addresses, we will deliver your gift before 5.00pm. Any orders received after these times will be delivered the next working day.
If we are provided a incorrect address, we are able to re-deliver your order for an additional delivery charge. If the recipient is not present at the time of delivery, we will leave the flowers in a safe location. If we are unable to leave the order, we will phone the sender to arrange a new delivery time and an additional delivery fee will apply.
We will make every attempt to accomodate your delivery request but scheduled deliveries cannot always be guaranteed. On Valentine´s Day orders must be placed by 13th February (or closest working day) for guaranteed delivery. No timed deliveries are accepted for Valentine´s Day. All orders to business addresses will be delivered by 5.00 pm. All orders to home addresses will be delivered by 7pm.
On Mother´s Day orders must be placed by 13th February (or closest working day) for guaranteed delivery. No timed deliveries are accepted for Valentine´s Day. All orders to business addresses will be delivered by 5.00 pm. All orders to home addresses will be delivered by 7pm.
Fiorence Atelier is closed in public holidays. Your order will be delivered the following business day.
DELIVERY TO HOSPITALS
When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number of the recipient.
We will send your gift in accordance with facility procedures. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order.
PAYMENT OPTIONS
When placing your order you can chose different payment options. You can use a Paypal account or you can also pay by using Visa or MasterCard credit card and American Express card.
CANCELLATIONS & CHANGES
Refunds can be accepted 48 hours prior to the delivery day. We are unable to offer a refund on the day of delivery as the flowers and gifts will already be in preparation or transit. To make any changes to orders please call us at 011 52 55 13 53 72 75 or +52 55 11 34 68 22
PRIVACY POLICY
Collecting Your Information - Our site uses an order and registration form so that you can request information, products and services. However, you can visit our site at any time without identifying yourself or providing any personal information.
Our order form asks for contact information about you (email address, mailing address, telephone number). This is used to fulfill your order and to get in touch with you when necessary. The financial information you provide (credit card number and expiration, billing address, etc.) is used to bill you for products and services. We use SSL (secure socket layer) and PGP technology to protect the security of your credit card information.
Using Your Information - We do not sell or rent the information you provide us to third parties.
If you have any hesitation about placing an order with us online, we invite you to make your purchase by phone by calling 011 52 55 13 53 72 75 or +52 55 11 34 68 22 .
Removing Your Information - You may request to have your name and email address removed from our mailing list at any time by emailing us. Your name and email address will be removed immediately. However, if you place an order after removing your email address from our mailing list, you will still receive an email confirmation of your order.
Protecting Your Credit Information – fiorenceatelier.com uses a sophisticated secure encryption server on which to store all of your personal and financial information. This information is maintained in our company and is not available to anyone outside our company. In addition, we have strong internal security measures in place to prevent the loss, alteration or misuse of your information once it is in our records.
We do recommend that you keep your password in a safe place and that you remember to sign off your account when you have completed your order.
Contacting fiorenceatelier.com- If you have any questions or concerns about our privacy policy, please contact us in one of the following ways:
By Mail: Customer Service
Blvrd. Interlomas 5, Local J09
San Fernando, La Herradura
CP 52857
Huixquilucan, Estado de México México.
By Phone: 011 52 55 13 53 72 75
Whatsapp: +52 55 11 34 68 22 .
By Email: contactomexico@fiorence.com
Your Agreement With Us - When you use our site or place an order with us, you agree to the collection of information outlined above in our privacy policy. Should it become necessary to update this policy, we will post all changes on our site and those changes will go into effect when posted.
Fiorence Atelier is committed to building lasting relationships with our customers and to providing the best customer experience possible. We are constantly reviewing and updating our products in order to respond to the needs of our customers. We are always happy to hear from you and invite you to send us an email or to call us at 011 52 55 13 53 72 75 or +52 55 11 34 68 22 .