General Policies for Purchase, Privacy, Terms and Conditions.

Thank you very much for allowing us to inform you about some important issues to consider during your visit to and With the aim of providing a safe and pleasant environment for our customers and visitors, we have established rules and terms under which are outlined the areas of responsibility and rights, both Fiorence Atelier Floral® and our visitors.

To provide a better service our hours to customers is from 9:00 am to 8:00 pm. from Monday to Saturday. Fiorence Atelier Floral delivery flowers from Monday to Saturday, from 9:00 am to 7:00 pm.

Sundays and holidays flower delivery services, are not made, however, if you require delivery on a Sunday or holiday, we ask you to get in contact with us to analyze if it is possible to make the delivery of your flowers.

- Forms of payment

- Policies of shipping

- Delivery guarantee

- Your purchase invoices

- Replacement

- Presentation of gifts

- Comments to the site of Fiorence®

- Policy of payment

- Site usage

- Rights of author

- Use of stolen cards

- Privacy

Form of payment

- Credit card.

Fiorence® has contracted the services of PayPal which is a secure payment system online to make purchases over the Internet. If you want to learn more about the benefits of PayPal see

Shipping policy

Shipping costs: the shipping of flowers cost is $250.00 pesos, this applies to key areas within Mexico City, in some areas, the shipping cost may increase. If the area in which you want to deliver is not on our list, we can surely make delivery at an additional cost, please consult our executives by email to or

IMPORTANT! The cost of shipping is per unit of requested products, if you have requested more than 2 units will be required to make an adjustment to the cost, so it will be in touch with you as soon as possible. If still not has made its order by please communicate is with us before performing it.

Correct data:

Data delivery are extremely can and must be completely correct:

Name with surname, street, number inside and outside, Cologne, city, State, postal code and phone (fixed) number.

We appreciate very much also if in the reference line indicates the between streets where you will find the address or somewhere we can use as a reference. The accuracy in this information facilitates our delivery and avoids delays.

We does not verify the data of delivery.

Any error in these data will delay delivery or finally avoid that your gift is sent (in these cases does not apply any kind of refund)

Delivered in public places:

Don't deliver gifts in public places.

Nor we make deliveries to students during class hours.

Delivery in business: we are not responsible for the policies that each business or company have for the delivery of gifts to your employees, please carefully review our policies in this regard:

-In many cases, the companies not leave pass to our distributors within their facilities by reasons of security, therefore you ask ensure is of that this is possible or that us give instructions specific of who must receive their flowers.

-In other cases, there are companies that do not allow that their employees receive gifts or packages personal. Please make sure that this is allowed before you buy.

-There are companies that receive packages but these are destined for wineries and warehouses, therefore fail directly into the hands of the recipient. Please make sure directly in the company and make all the necessary arrangements so that your gift is delivered to the recipient.

* In any of the previous cases, does not apply refunds for merchandise sent and not received.

Where in the time of the delivery, the recipient not is find, not has who receive them flowers and is impossible the delivery, Fiorence Atelier Floral will leave a notice indicating that were in the address or company and that by causes outside to us not could complete the delivery. In these cases, it may reschedule delivery with an extra cost retry of delivery or change of address of the same.

Schedules of delivery

Bouquets and arrangements floral: Monday to Saturday from 9:00 am to 7:00 pm

Baskets Gourmet: Monday to Saturday from 9:00 am to 7:00 pm.

Boxes of flowers: Monday to Saturday from 9:00 am to 7:00 pm.

In any case we can commit ourselves to some specific times.

For delivery in the schedule of 9-2 pm is necessary that perform your order with a day of anticipation. The orders requested for the same day and received before 2 pm will be scheduled for delivery from 3-7 pm, otherwise it will be scheduled for the next business day. Only in exceptional cases orders may be delayed for reasons beyond Fiorence. We thank you for your understanding and patience.

On special dates as February 14 and may 10 deliveries will be in the course of the day, we cannot guarantee a time especially.

For sending of flowers:

We reserve speak to the address of the recipient to ensure that there will be someone to receive flowers.

Express delivery:

With great pleasure we can deliver your flowers with our express service. This service has an additional cost. Call us to ask us and we will give you its delivery priority need.

Replacement policies

Please read our policies of substitution.

In case of delivery of flowers:

- In arrangements and bouquets (ramos) of mixed colors, try to always use flowers that contain those colors, even replacing some sort of flower that have a similar value or greater that you ordered.

- In arrangements and bouquets (ramos) of an only type of flower, we will always try to send your selected flower type, but it can be replaced with another color if there is no availability.

- If the vase, basket or base shown in the catalog are not available, it shall be replaced by one similar, equal or best quality according to materials normally used, these materials can be glass, ceramic, wood or wild crafted mud.

-Always we will try to deliver your order on time. Therefore it may be necessary to replace or change some aspects of your order to achieve this, seeking always to match or improve our offerings.

In case of baskets gourmet and baskets of fruit.

-Of being necessary and due to lack of availability, we will replace the contents of the product shown in the image to ensure the delivery on time of your gift.

-Always we will try to deliver your order on time. Therefore it may be necessary to replace or change some aspects of your order to achieve this, seeking always to match or improve our offerings.

In any case, we will try to contact you first by e-mail and in case of not having response time will do it by phone to inform you of the necessary changes in your order. We will try to do it early enough so that you respond to us in time.

However, if your contact details are correct so that it is not possible to communicate with you, the replacement will be made automatically or also can retain their order.

Special note for users of HOTMAIL, YAHOO and other programs that use tools anti SPAM:

If your email account is HOTMAIL, YAHOO, GMAIL or other free email services, all our emails, both the copy of your order, as the confirmation of your payment and even subsequent post may be diverted to its paragraph anti SPAM (or spam mail).

This is not in our hands to prevent it, therefore we ask you to carefully check your mailbox. And also you recommend make the adjustments necessary to allow that our post are accepted.

Payment policies

Please read our payment policy:

- We remind you that although you have paid in the store and your credit card has been charged, as a safety measure the Bank tells us if we verify the payment directly with you because of a difference in the information that I provide. Thus, we take care that nobody use indevidamente credit cards. If there any situation with your payment, we will contact you as soon as possible.

-Your order only will be processed until have registered your payment, by please ensure is that the photo or email with your confirmation of payment already it have registered.

Total of delivery

Clause of Total delivery warranty

We warranty the first to ensure that your gift will be delivered on the date agreed for delivery according to our policies.

Requirements to the make your asked:

-provide them data of the recipient complete and correct, (name with surnames, street, number inside and outside, colony, State, Code postal and number of phone)

-you must make you of that there will be someone always in the address of delivery so can receive your gift.

-The phone of the addressee that you provide should not be out of order, or belong to a mobile phone.


- Does not apply where the information that you have provided the recipient is incorrect or incomplete (name with surname, street, number inside and outside, Cologne, city, State, zip code and phone number).

- Do not apply if the delay in delivery is due to abnormal situations beyond our control such as: adverse weather conditions and natural disasters, political riots, demonstrations, etc.

Presentation of the product.

In Floral Atelier Fiorence, all our flowers, bouquets and arrangements are made with the freshest flowers. However, although we do everything possible to assure in be products which appear in our photographs, depending on the season and for reasons of availability, our florists can replace one or more flowers with any other variety of equal or higher quality, appearance, or value.

Your purchase invoices.

Gladly we make your purchase invoice must only request it immediately after you finish your purchase (the same day), please send us an email to with a copy of your RFC.

It is important to ask for the Bill the same day of purchase otherwise we'll do the invoice for sale of counter.

Use site

• Information, data, software, photographs, images, graphics, videos, logos, names, advertisements and any other material within the site (all this known as "content"), is reviewed and updated periodically. However, such content is provided without any express or implied warranty. Fiorence Atelier Floral® not assumes any responsibility by errors or omissions in the information supplied by third alien to us. In any case, Fiorence Atelier Floral® or their affiliates and subsidiaries will be responsible by any damage special, indirect or consequent resulting of the use or performance, errors u omissions in the material, even when is notified with advance that such damage can occur.

• When the conduct of the user is contrary to the interests of Fiorence Atelier Floral®, this reserves the right refuse service, cancel shipments and settle accounts or memberships to your consideration.

• Do not there is tolerance for the user whose behaviors inhibit cordial coexistence among individuals on our site. It is not allowed to transmit through Fiorence Atelier Floral® messages racial, libelous, profane, threatening, discriminatory, vulgar, obscene, sexual, or contrary to good uses and customs.

• This Web site was developed for the commercial use of information, communication and entertainment; any other activity or use is strictly prohibited.

Comments to the site of Fiorence Atelier Floral®

All our customers and visitors are cordially invited to send their comments, ideas, suggestions, or any other information concerning the content of this site.

Fiorence Atelier Floral®, its affiliates may freely reproduce, use and distribute such communications without limitation or obligation; However, if you so wish and informs it us, your communications will be removed from any use in that time Fiorence®, its affiliates or subsidiaries to give.


The content of this site is protected by the Federal law of the copyright law, international treaties regarding copyright and any legislation that protects intellectual property on behalf of Fiorence Atelier Floral® against any form and existing technology or to come.

Being Fiorence Atelier Floral legitimate® proprietary content, selection, coordination, modification and update of the site, any third party alien to Fiorence Atelier Floral® is authorized to modify, remove, delete, increase, publish, transmit, sell or make any direct or indirect profit through exploitation of part or all of our content.

Marks registered

Fiorence Atelier Floral® and all logos, are trademarks of Fiorence®. Logos, graphics or any other feature of these marks shall not be used with any other product or service that are not from those offered to the public by Fiorence® and to cause confusion among consumers or that discredit to Fiorence®.2

Limit of liability

Use of stolen cards:

Fiorence Atelier Floral® is not responsible for the use of credit cards reported as stolen, once the transaction has been authorized by the issuing bank. Fiorence® has no chance of denying the sale when the user data to match our records. Key access, password and credit card number are fully under the responsibility of the owner. Not be will make any bonus by buy fraudulent.

Product use:

Any use of the products purchased in our site is complete responsibility of the customer. Fiorence Atelier Floral® does not accept any relationship or responsibility for any events arising from the use of the products purchased on our site. Once delivered products to the customer, he or she will be responsible for the proper use of them.

Use of the site:

Fiorence Atelier Floral® is released of any consequence for the use of our site. We do not accept any responsibility for misuse of the network, or problems between third parties where you would like to get involved. This clause applies for those who check our site out of Mexico and whose legal regulations vary from those applicable in Mexico.

Applicable laws

Since Fiorence® is a company formed in accordance with the laws of the United States Mexicans, will be such legislation the applicable and competent courts of the city of Mexico, Federal District, if there is any kind of controversy related to the use of the site.

If any interpretation of terms and wording difference between the versions of this website, the Spanish version shall be considered over any other.

Knowledge and agreement.

Consult our website means that the user is aware of the present agreement and it accepts. Anyone interested in visiting Fiorence® is subject to the guidelines, rights and restrictions mentioned here. Fiorence® reserves the right to revise this document at the time and under the circumstances that most suit you, being these changes in force at the time of its publication.


Whenever the client fills the fields of record with personal data and/or sends a purchase order, Fiorence® uses SSL ("Secure Socket Layer")-based secure server which encrypts the information before being transmitted. With this we ensure that only Fiorence® can read the information sent.

The use of the system of security on our site, you can easily recognize when the browser display a small padlock in the bottom right of the screen, which indicates that the transaction is being conducted under a totally safe environment.


In Fiorence Atelier Floral® have special care with the information of our customers. Each requested data, allows us to continuously improve our attention and service.

Fiorence® offers the service online.

In case you would like to make any purchase in this format, it will be necessary to register their general data: name, address and telephone, e-mail account, number of credit card and expiration date. This information us allows create and process the order, track the order and inform you in all time its status.

Form in that use the information

- Monitor the traffic of the site and the patterns of use of our clients with the objective of improve constantly the design and distribution of products and services.

- We maintain record of all transactions made in our system, which allows us to significantly reduce fraud from malicious attempts. (see law) - maintain constant contact with customers who have decided to sign up for our mailing list and news.